At Lives Potions LLC, we are committed to providing high-quality, naturally geared supplements. Your satisfaction is important to us, and we take great care in ensuring our products arrive in excellent condition. However, if you receive a damaged item, we are happy to offer an exchange.
Eligibility for Returns & Exchanges
We only accept returns if the product arrives damaged. Returns for reasons such as change of mind, personal preference, or dissatisfaction with product effects are not accepted.
To be eligible for a return and exchange, the following conditions must be met:
- The item must have been purchased directly from LiveSpotions.com.
- You must contact us within [7 days] of receiving the damaged product.
- The item must be unused and in its original packaging.
- Proof of damage must be provided (e.g., clear photos of the damaged item and packaging).
- A copy of your order confirmation or receipt must be included in your request.
How to Request a Return & Exchange
- Contact Us – Email our customer service team at [email protected] within 7 days of delivery. Please include your order number, a detailed description of the damage, and supporting photos.
- Approval Process – Our team will review your request and respond within 2-3 business days]. If approved, we will provide instructions on returning the damaged item (if necessary) and issuing an exchange.
- Exchange Processing – Once we receive and verify the damaged item (if required), we will ship a replacement product at no additional cost.
Non-Returnable & Non-Refundable Items
- Products that have been opened, used, or tampered with.
- Returns due to taste preference, personal results, or perceived effectiveness.
- Orders that exceed the return window of [7 days].
- Items purchased from third-party retailers (please contact the original seller).
- Shipping fees are non-refundable.
Damaged or Incorrect Items
If you receive an incorrect item or an order with missing products, please notify us within 7 days of receipt so we can correct the issue as quickly as possible.
Cancellations & Order Changes
Due to our fast processing times, orders cannot be canceled or modified once they have been placed. Please double-check your order details before completing checkout.
Contact Information
For any return inquiries, please reach out to:
Lives Potions LLC
Email:[email protected]
Address: 315 Saratoga Ave, Suite 1 Brooklyn, NY 11233